Frequently Asked Questions | iBhejo.com
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FAQ

General Questions

How do I create an account?

Creating an account is easy. Just follow these easy steps after clicking on http://ibhejo.com/register.php

  • Enter your Name
  • Enter your email ID
  • Enter a Password
  • Your email ID will be used as the default username for your IBhejo account.

Is it necessary to have a IBhejo.com account to shop?

Yes. Only a registered user can shop at IBhejo. Your account and order information will remain in our system for you to access using your username and password.  Please keep your password secure.

Payment Information & Refunds

What payment options does IBhejo support?

Currently, iBhejo supports Visa, MasterCard, and Amex, EFT, and various bank cards.  Cash on delivery is offered on limited products and is not offered on products marked as “Imported”.

Why won’t you take Cash on Delivery?

Since most of our products are Imported, they are procured directly from suppliers abroad, and we pay the international shipping customs duty, taxes etc. on your behalf.  For this we need to secure the payments upfront.

When am I billed?

Your credit card will be billed by IBhejo as soon as the payment details are shared by you.

What will my credit card statement say?

Your credit card will be billed by IBhejo and your credit card statement will read "ibhejo.com".

How do I make a payment for a IBhejo purchase?

IBhejo offers multiple methods to make payments for your order: Credit Card & Debit Card (including American Express), and Net Banking. All Credit/Debit card details remain confidential and private. iBhejo and our trusted payment gateways use SSL encryption technology to protect your card information.

Are there any hidden charges when I make a purchase on IBhejo (Octroi, Sales Tax)?

There are absolutely no hidden charges when you make a purchase with iBhejo. the price you see is the price you pay - it is FIXED and ALL-INCLUSIVE - including shipping, international shipping, duty, fees, and taxes. For many items the shipping is entirely free. The only thing that may not be included is Octroi. If you live in a city that has Octroi charges you may need to pay the courier Octroi at the time of delivery. Other than that, the prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.

Why do the prices on your website change frequently?

Many of our products are from foreign sellers. The fluctuations in price that you see is due to change in currency rates from the country of origin to the product of the country it is shipped to and currency paid in.

Delivery & Order Status

How long will it take for me to receive my order?

Orders are processed immediately and most orders are received in 7-15 business days.  Occasionally products are discontinued or backordered and we will notify you immediately of this before your credit card is charged.

How will I know how much my order will cost?

The price you see in the listing is the price you pay, no strings attached!!

Are there any additional costs that will be due upon receipt of my order?

No. When you use the iBhejo global checkout, you will be provided with a guaranteed order total in INR. The order total presented will be the exact amount that you will be billed by IBhejo. There will never be any additional costs billed upon delivery or due as C.O.D. charges... * with the exception of octroi tax which those shoppers livining in cities with octroi charges will have to pay directly.

What do the different order status mean ?

Payment Pending Authorization : Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order under Processing : We have received authorization from the payment gateway and are processing your order. Order Shipped : Your order has been shipped out of our warehouse and is on its way to your delivery location. Order Canceled : The order was canceled.

Is it possible to order a product that is 'Out of Stock'?

Unfortunately, we do not have these products available for sale, but please use the "Notify Me" feature and we will let you know once it is available for sale at IBhejo.  Alternatives you may use the "Request an Item" feature on teh site to request a product from any other U.S. website.  We will send you a fixed-price quote for the product.

How do I know my order has been confirmed?

Once your payment has been successfully made, your order is processed internally (and immediately)IBhejo.com will send a confirmation mail for your order, to the email address associated with yourIBhejo order/account. In this mail you will be provided with a unique Order ID (eg. OD01202130213) for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.


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