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Refund Policy

Refund Policy

Returns and Refunds Policy *Updated 16/06/2021*

Because all of our products being 100% genuine imports from the USA, we have very specific guidelines for refunds, due to customs, shipping and handling while providing you with the best service possible.

Cancellation Policy

All orders are eligible to cancellation within 24 hours of placing your order.  After the 24- hour period, any order placed cannot be cancelled due to our to vendor and supplier relations.  Any cancellations after the 24-hour period may incur a 20% re-stocking fee.

Refunds due to Damage or Wrong Item

In the event your item arrives damaged or you receive the wrong item you must contact us immediately within 1 day of receipt. 

In case the box is damaged at the time of delivery, please do not accept the shipment until after inspecting it.   In case you do receive a wrong or damaged item and contact us within 24 hours, we will ask you to send the product pictures and provide you with a label to return the product.  Upon receipt of the item or sufficient proof, we will provide you with a replacement or full refund.

Standard Refund Policy

If for any reason you want to return the item, please contact us within 7 days after receiving your product to initiate the return process.  The item must be unused, unopened and in new condition with all original packaging to be considered for Refund.  You must ship the product back to our Mumbai warehouse using a trackable courier service.  A 20% re-stocking fee will be charged for refunds to your original payment method, or you can opt for  or you can opt for a 100% store credit refund.

Exceptions:  Categories which are considered consumables such beauty products, vitamin/health supplements and food related products there are STRICTLY NO REFUNDS.  

For a hassle-free refund process, please make sure you follow these policies:

  • Contact us to generate an RMA number to include in your return shipment.
  • You can return any merchandise in brand new and unused condition so that we receive the return within 14 days.
  • You must return all retail packaging and accessories (if any) that were shipped to you, and you must ensure it arrives back to us in the condition you received it - so please be careful with the retail packaging that arrived to you in new condition. Your refund will NOT be processed if the product is not in completely new condition.
  • You're responsible for the cost of shipping the item to iBhejo.com. If items are returned in opened, used, or damaged boxes or outside a 14-day return window, they may be refused.
  • If you received a wrong item, or the item is damaged or missing parts, please contact us to resolve it quickly. If you decide you do not want to resolve any missing parts or defects/damage and the item is in new condition, the item can be returned to us at our cost for a full refund, or store credit however you must file for an RMA with the full details of the issue.
  • For refunds within 14 days, Your refund amount will be credited back to your store credit or the credit card that was used at the time of purchase.

 

  • If you follow these policies, we pledge to make your return experience just as pleasant and easy as your buying experience!
  • Please allow up to 10 business days for us to inspect the return and process the refund.

Sometimes, people suggest varying degrees of what "new" condition means. Here's a guide to help you assess your situation, prior to returning.
  • WHAT IS NEW?
    I received the package but decided I didn´t want it before opening it NEW
    I only used the stroller a couple of times, mostly pushing it around the neighborhood. NOT NEW
    I opened just the box and the color was not what I expected NEW
    I opened the phone and dropped it by mistake. NOT NEW
    I've got most of the parts, but I threw away the box and papers. NOT NEW
    I thought I would use the kitchen appliance, but we never got around to using it. NEW
    We never used it but my wife threw out the original documents. NOT NEW
    It doesn't match the our sofa, and we never used it. NEW
    I'll tell you that it's new, but I secretly used it and it shows some signs of use. NOT NEW
    I plugged in the stereo without a voltage adapter and it blew up. NOT NEW
  • For refunds within 30 days, Your refund amount will be credited back to your store credit or the credit card that was used at the time of purchase.
  • You can redeem the store credit for any future purchase on the full payment or the partial redemption.
  • Please allow up to 10 business days for us to inspect the return and process the refund.
iBhejo Fault Refunds - 100% Refund Guarantee
Returns or Refunds on WRONG, MISSING, DAMAGED, OR PRODUCTS WITH MISSING PARTS

For product issues due to some fault of the product, iBhejo.com, or its suppliers, you must contact us immediately (within 24-48 Hrs) of receiving the product.
  • In the unlikely event that you receive an item in above categories, you must contact us immediately to file your Return Merchandise Authorization (RMA)
  • The easiest thing you can do is NOT ACCEPT the package at delivery if you find that the package is damaged or opened. Please note this must a genuine claim. If it is not a genuine claim the package and refund will be treated as per the policy in our standard 30 day return policy above.
  • In case you have accepted the package already and find the item inside is not what you ordered or damaged or otherwise not as expected, please contact us immediately for an RMA to return the product.
  • In some cases, if it is a small issue, we may offer you the option of a partial reimbursement rather than go through the hassles of sending the product back.
  • Once we issue you an RMA for a product issue we will arrange for the reverse pick-up of your product.
  • After evaluating the received product against your claim, we will issue you a full refund of your purchase price or replace your product.
  • Please allow up to 10 business days for us to inspect the return and process the refund.
  • If you follow these policies, we pledge to make your return experience just as pleasant and easy as your buying experience!
  • WHAT QUALIFIED FOR FAULT RETURNS?? IS DAMAGED, DEFECTIVE, WRONG PRODUCT OR NOT AS DESCRIBED?
    The delivery guy came but the box had a big tear on one side. DAMAGED
    I ordered a purple case but what I received was blue. WRONG PRODUCT
    I realized after a week of keeping the product I didn´t want it. NOT QUALIFIED for FAULT RETURN
    I opened the phone and dropped it by mistake. NOT QUALIFIED for FAULT RETURN
    I wore the shoes and they were not comfortable. NOT QUALIFIED for FAULT RETURN
    I ordered size 8 but you sent me size 9. WRONG PRODUCT
    The description said it was a 10 GB drive, but I received 5 GB. NOT AS DESCRIBED
    At the time of delivery I just didn´t want the item anymore. NOT QUALIFIED for FAULT RETURN
For any query or assistance, feel free to Contact us